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Frequently Asked Questions

1) Who needs to apply?
All applicants 18 years of age or older must submit their own separate rental application. Any / all co-signers must submit their own separate rental application.

2) What documentation do I need to attach to my application?
Copy of valid government issued photo ID.Proof of income: Copy of applicants 3 most recent pay stubs from their current employer and/or copy of the applicants 3 most recent bank statements outlining monthly deposits as well as beginning and ending account balances. Proof of applicant most recent 3 rent payments at their current residence. For example, the applicant can attach a Rent Ledger outlining their rental payments history, rent receipts or bank statements that shows their electronic reent payments month over month.

3) When will I find out if my application has been approved or denied?
Applicants will receive an update on the status of their application within 2 busineess days of the date the application has been received. PLEASE NOTE: the pending period of 2 business days only begins when the ENTIRE party has submitted their applications with ALL of the required documentation provided within. PLEASE NOTE: All applications are reviewed on a first come first serve basis. If an application ssubmitted prior to yours has been approved, HighPoint will not run your credit and will refund your application fee. All applicants will receive a text message notifying them of the status and confirm the refund has been issued.

4) How will I be contacted if my application has been approved?
Applicant's will receive a call from a Highpoint Representative who will notify them of their approval. The Highpoint Representative will also confirm their move in date and provide instruction on next steps for move in.

5) What will be discussed on the approval call?
Confirmation that the applicant has toured the apartment. Confirmation on unit pricing. Confirmation on which utilities the applicant will be responsible for. Instruction on how to secure the apartment using our online portal. Instruction on the lease signing process. Instruction on scheduling the move in / initial move in inspection.

6) How will I be contacted if my application has been denied?
Applicants will recieve an email with an application denial letter that will outline the reason the application was not approved.

7) When is rent due?
Your rent is ALWAYS due on the first day of the month but we provide a four (4) day grace period. Your rent is late as of midnight on the first, but we give you a grace period until the 5th. If your rent is not received in our office by 5:00pm on the 5th day of the month, then your account will automatically be charged a late fee. This late fee amount is due with your rent payment.

8) How do I pay rent?
Paying rent should be easy! We offer you several ways to conveniently pay your rent. Please keep in mind, we do not accept cash payments. All payments should be made out to HighPoint Real Estate. Rent payment options are: 1) Pay Your Rent Online Via Your Residential Portal 2) Use a PaySlip 3) Mail it in 4) Walk it in.

9) How do I submit a maintenance request?
The best way to report a maintenance request is by submitting it via your online resident portal or by calling our office. If you are experiencing a property-related after hours maintenance emergency, we offer a 24/7 after hours emergency hotline.

10) Can I get a pet?
While most of the buidlings we manage are pet friendly, not all of them are. Before getting a pet, please make sure to contact our office. Please note, having a pet in a non-pet friendly building is not allowed. Keep in mind, some buildings will require an additional pet deposit, and in some cases monthly pet rent.

11) Do I need to tour the apartment in person?
Yes, all prospects must tour the apartment in person. If you have submitted your rental application before touring the apartment PLEASE NOTE your application will NOT be considered until you have scheduled an in person showing.