1) What is the length of your lease agreements?
Our lease agreements start at an annual term with month-to-month extensions available.
2) How do you communicate with tenants?
We use email, text, and phone. All communications are thru our online property management system for documentation purposes. Emergencies and late rent collection are handled directly via phone calls from our Property Management team. We have a dedicated phone number, text number and email address for our tenants.
3) How do you handle maintenance?
All maintenance requests are submitted by the tenant thru their personal tenant portal, which enters our maintenance system, where the appropriate service vendor is notified accordingly.
4) Will you walk renters through basic troubleshooting (how to unclog a drain, reset a pilot light, test an outlet, etc)?
Yes, with our real estate, property management and construction experience we provide the tenants with some simple troubleshooting tips to help resolve issues, on the spot. We also provide each tenant with a “Trouble Shooting Guide” to provide them documented tips to easily resolve common household issues.
5) What does the process of tenant turnover look like?
Tenants are required to submit a move out request via their dedicated tenant portal. Upon move out, we inspect each property with pictures and/or video documentation. Upon confirmation, and completion, of necessary repairs, deposits are released accordingly to tenant, owner, or both.
6) Do you perform walkthroughs for visual damages? How often?
Yes, at the property owner's request.
7) How are rents collected?
Each tenant has their own dedicated tenant portal which allows them to pay their rents online via ACH draft or credit card.
8) Are all tenants screened prior to moving into a unit?
All potential tenants, 18 and over, must submit an online application that includes a full background check, credit check, income verification, criminal history, and rental history. We want to find tenants qualified to stay, and to pay.
9) When are rents due from tenants?
Rent is due on the 1st of each month and considered late after the 5th. On the 6th of each month, late fees start to accrue, and we reach out to delinquent tenants. Eviction notices are served soon after.
10) Do you handle evictions?
Yes. Our first step is to try and work with tenants who are communicating with us. If they are not communicating, then we will serve delinquent tenants the State required 3-day eviction notice. We coordinate the entire eviction process thru a local attorney.
11) How are past tenants with past due balances handled?
We first try to work with the tenant to pay all outstanding invoices asap, even thru a payment plan. If no agreement is established, or the tenant does not follow the agreement, we send all past due balances to an Attorney Collection Agency who will pursue the tenant(s) for as long as it take in order to pay the full balance due, including garnishing wages from employer and court ordered payments. We also report all defaults and outstanding balances to the national credit bureaus where it is placed on the tenant's personal credit history report which will have a large negative effect on the tenant's ability to purchase or rent in the future.
12) Does Deaton Group Realty advertise properties on Facebook Marketplace or Craigslist?
No! Deaton Group Realty DOES NOT advertise rental properties on Facebook or Craigslist. If you are communicating with someone from a Facebook or Craigslist ad, you are being scammed and will lose your money and be possessing this property illegally. We will never request payment from a general payment tool such as CashApp, Paypal, etc. Accurate property information is available at www.YourRentalTeam.com. Deaton Group Realty will always lease the property for exactly the price and deposit posted on our official website: www.YourRentalTeam.com. Report scammers to the local law enforcement.