1) What is ShowMojo?
ShowMojo is a wholistic platform that automates the leasing process for residential real estate investors and property managers across North America. ShowMojo customers benefit from significant cost savings, happier staff, reduced market times, and a better experience for prospective tenants.ShowMojo’s intelligent automated systems spring into action from the initial tenant inquiry (via Internet listing site, phone, email, or text message). With ShowMojo, prospective renters can self-screen, self-schedule, independently reschedule or cancel a showing, confirm the showing before the showing agent leaves the office, and provide post-showing feedback on the property and the agent. ShowMojo facilitates in-house agent showings, lockbox tenant self-showings and independent broker showings, in addition to other models.The ShowMojo platform coordinates with every individual involved in the leasing cycle, including the prospective renter, showing agents, showing coordinators, current tenants and other third parties. Because of its unique and instrumental positioning at the heart of these activities, ShowMojo's reporting system can provide unparalleled insights into the the residential leasing funnel.

2) What do the prospective renters see?
When they view your schedule-a-showing page, prospective renters see all the photos and details you provide ShowMojo for the listing. More important, prospects see the actual showing availability for the listing. Finally, prospects see all your pre-showing screening questions and criteria.Basically, prospects get a professional and well-organized view into the listing, its availability to be seen, and the expectations of your company.

3) Can apartment locators, or agents who advertise non-exclusive rentals, use ShowMojo?
The short answer is yes. ShowMojo does have apartment finders and apartment locators as customers. Some of them have been with us for a very long time.There are a few important things to understand, though.Whatever activity you use ShowMojo for must be in compliance with your local laws and Multiple Listing Service agreements.ShowMojo makes no guarantee about listing site placement, especially for non-exclusive listings.ShowMojo does have the right to discontinue your service with a prorated refund if your activity has a negative impact on other customers or the ShowMojo service as a whole. Example reasons for this might be (i) excessive complaints from renters or (ii) repeated updates to listings in an attempt to deceive online listing sites such as Zillow or Trulia.In short, we invite you to sign up for the ShowMojo service and benefit from it as other apartment finders and apartment locators do. As long as everyone follows the Golden Rule, we will all get along and grow quite happily.

4) Does ShowMojo provide email and phone support?
ShowMojo provides email support to all accounts. ShowMojo provides phone support (outbound, scheduled call on request) to some PRO and all ELITE accounts. You can see which ones on the ShowMojo Pricing Pages.More important, ShowMojo has a customer-only knowledge base of more than 300 articles, with more articles being added daily. When contacting ShowMojo support, you should not be surprised to receive a link to one of these articles as an initial response. This typically means your inquiry is not unique (that's good news) and we've provided a detailed explanation and step-by-step instructions to address it. It also means the help article behind this link will be regularly updated as ShowMojo learns and builds more to fit your business.It is important to understand what you get with ShowMojo. Our goal is to provide a do-it-for-you automated service that leaves you and your staff with plenty of time to do things other than leasing. What we have yet to invent is configure-it-for-you -- at least not all the way. All property management (and real estate) is local. Each leasing agent does it different. You refine and adapt your processes over time. And there's no way (at least not invented) that we can know the business model of each of our customers.So you or a staff member (who knows how your leasing process works) needs to take the time to learn how ShowMojo works. Sometimes this can take an hour or two. If you have a complicated, many-step showing process it could take reasonably longer -- but imagine the effort you'll save for that investment.This is why we provide every customer with an individual onboarding. You can schedule this onboarding at the end of our automated account set-up process. We want to help make sure you start off on the right foot and are headed in the right direction. It is also why we will provide individualized account check-ins on request -- to ensure that customers who have been with us for some time and who's processes might have adjusted are still traveling along the right path.At ShowMojo we are driven and passionate about making the residential leasing process a better experience for everyone. And we are here to support you as you build a successful and sustainable leasing process for your ever-growing business.