Frequently Asked Questions

1) How do I apply?
You can apply online through our website. Once you have found the home you wish to apply for, click the ‘Apply Now’ button on the rental listing page. You will be prompted to pay your application fee via credit card. We will follow up with you once we have reviewed your application. PROTECT YOURSELF AGAINST FRAUD: WE WILL NEVER REQUIRE PAYMENTS UPFRONT FOR SHOWINGS ETC.DO NOT WIRE MONEY TO ANYONE. ONCE AN APPLICATION IS RECEIVED VIA THE WEBSITE WE WILL PROCESS THE APPLICATION, IF APPROVED YOU WILL RECEIVE A PORTAL ACTIVATION LINK THROUGH OUR APPFOLIO SOFTWARE WHICH IS THE ONLY ACCEPTED PAYMENT METHOD. IF YOU EVER HAVE ANY QUESTIONS PLEASE CONTACT OUR TEAM AT 540-662-4590

2) How do I pay my rent?
Rent is due on the first of each month. You can mail it into us or you can pay your rent online. Please visit the ‘Pay Rent Online’ sub-tab to learn more.

3) How do I report a maintenance issue?
Please log into your Tenant Portal to submit a maintenance request. Requests are reviewed Monday to Friday from 9am to 5pm. If you have a maintenance emergency, please call (888) 558-5308.