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Frequently Asked Questions

1) When is rent due
Your rent is ALWAYS due on the first day of the month.  Your rent is late as of midnight on the first day of the month, but we give you a grace period until the 5th day of the month.  If your rent is not received in our office by 5:00pm on the 5th day of the month then your account will automatically be charged a late fee of $75 (unless your lease has another late fee provision).  This late fee amount is due with your rent payment.

2) How do I pay rent
Cash is NOT ACCEPTED, for security reasons. ACTIVATE YOUR ONLINE PORTAL!  You should have received an email to setup and activate your online portal, please remember to check your junk/spam mail folder if you have not received it.  You can also Email us at info@delvalproperty.com to request access.  Please include your name and new address in the email.  We will email or text you with a login to your own secure tenant portal.  You will create a password and can start paying right away:        eCheck ($1.00) / Credit Card (Convenience Fee) - You can login to our website www.delvalproperty.com and click on RESIDENT LOGIN and pay online as well as view your account balance.  See attached Rental Payment sheet for more details.       You can mail/drop off your rent in to our office and put your address/unit # on the memo of your money order or check.     Electronic Cash Payments - We can provide you a reusable PayNearMePayslip you take to 7-Eleven or CVS Pharmacies to pay rent in cash.  There is a $3.99 transaction fee.