1) How do I book a showing?
To schedule a showing visit WWW.MENDESPM.COM or call 619-377-1566.
2) Can I apply before I view the rental?
Do NOT apply if you have not toured the inside of the rental home in-person. You must tour the rental home prior to applying. There are no exceptions. If you apply prior to touring the inside, your application will be denied.
3) Do you offer virtual tours?
At this time, we do not offer virtual tours; however, if you may have a friend or family member tour for you.
4) How many applications are pending?
Due to the competitive San Diego rental market, we always have multiple applications pending for every property as prospects can submit electronic applications 24 hours a day, 7 days a week. Therefore, if you choose to submit an application, you agree to the terms and conditions of the application that state your application fee is non-refundable regardless if someone ahead of you is approved.
5) What criteria and minimum credit score do I need to meet in order to qualify?
Each property has different criteria that needs to be met in order to qualify. Go to "View Listing" and in the listing details, look at "QUALIFICATIONS FOR THIS PROPERTY ONLY" for the criteria specific to this listing. Please note that we do not look soley at your credit score, but rather your whole credit history.
6) How much is the application fee and who needs to apply?
The application fee is $40.00 and is non-refundable. All occupants over the age of 18 yrs old must apply separately and be screened regardless of income, credit, or rental history.
7) What is the status of my application?
As soon as we receive an application, we begin processing it and reaching out to references. Please note that if we reach out to your references or request additional documents, this does not mean you are next in line for the rental or close to being approved. This simply means your application is "pending." Once we hear back from all your references and receive any additional requested documents or information, your application is considered "complete." Then, we approve the first completed application that qualifies and meets all the criteria. If you do not receive an email from us within 3 business days of submitting your application, please call 619-312-6800 ext. 3, Monday through Friday, 8:30 am to 4:30 pm and an agent will assist you.
8) I forgot to add a document to my application. What should I do?
Not a problem! Please send any additional documents to info@mendescompany.com and a leasing agent will let you know once that has been added to your application.
9) How do I know if a property is still available?
When we have received a sufficent number of applictions, the listing will be removed from our website and you will not longer be able to book a showing or submit an application. Please note that listings may still appear on Zillow or other third party sites after we have removed the listing from our site beause it takes time to syndicate from our platform to other platforms.
10) I was denied for the following reason: "Our policy is to accept the first qualified applicant." What does that mean?
This means that someone else's application went from "pending" to "completed" prior to your application and they qualified and were approved for the rental. In order for applications to be considered "complete" we must hear back from all of your references and receive any additional documents or information that we have requested from you. In the event the qualified applicant decides to pass on the rental, we will then reach out to the next completed application in line that qualifies.
11) My application was denied. Can I get a refund for my application fee?
Under any and all circumstances, application fees will not be refunded.
12) Can I use my application for another property?
Applications are non-transferable and cannot be used for multiple properties or future listings.
13) Do you accept Co-signers or Guarantors?
Co-signers and guarantors are NOT accepted unless otherwise stated in the property listing. Go to "View Listing" and in the listing details, look at "QUALIFICATIONS FOR THIS PROPERTY ONLY" to see if this property accepts co-signer and guarantors.
14) Can I pay an extra security deposit or rent in advance to help me qualify?
Unfortunately, we do not accept extra security deposits or rent in advance to help you qualify.
15) Do you accept payments from a third party?
Yes, as long as all the applicants over the age of 18 meet our screening criteria and are approved.
16) Do you accept Section 8 vouchers?
Yes, we do.