1) Do you accept housing vouchers?
Each home may or may not accept housing vouchers. Please review each listing carefully to confirm.
2) How do I apply?
You can submit an application online via the link on the property listing, just click the 'Apply Now' button. Every occupant aged 18 or older must complete an individual application ($75 non-refundable fee per applicant)
3) How do I schedule a showing?
Showings are self-guided tours scheduled online through ShowMojo. Visit the property listing on our website, click the "Schedule a Showing" button, and follow the prompts to select a time
4) Can I request a virtual/live tour?
We don't do live tours. However, you are welcome to find a local real estate agent who represents the tenants. And they could tour with/for you.
5) Why wasn't I provided a lockbox code? And how do I open the lockbox?
Lockbox codes are one-time access codes sent via text once your scheduled appointment time arrives, your photo ID is verified, and the tour is approved in ShowMojo. To open the box, enter the code on the lockbox keypad, press "OK", and push the slider to the right and pull open from the top. If entered incorrectly, the one-time code will expire, and you will need to contact us for a new code.
6) I am having issues with uploading my ID, can you help?
Ensure your government-issued ID image is clear, fully visible, uncropped, and well-lit. If ShowMojo continues to give you errors, reach out to our team so we can assist you further.
7) I want to tour but I don't want to provide my SSN, can we do that?
The software requests the SSN as part of its fraud prevention process. You are welcome to research Showmojo, it is a legitimate software used by over a million properties.
8) What are the rental requirements?
Our full qualification requirements are detailed in our Rental Criteria: https://www.commonground-dev.com/wp-content/uploads/2025/02/Common-Ground-Managment-Rental-Criteria-2025-02-25.pdf
9) I have pets, what are your requirements?
Maximum of 3 pets per home; aggressive breeds and non-domestic animals are prohibited. Additional details, can be found in our Rental Criteria and our Pet Guidelines: https://www.commonground-dev.com/pet-friendly/
10) Do you require deposits and fees if our pets are registered ESAs with valid paperwork?
No. Approved Service Animals and Emotional Support Animals (ESAs) are exempt from pet rent, pet fees, and pet deposits. You must submit an Assistance Animal profile with valid documentation through PetScreening.com for verification under Fair Housing Act guidelines. Tenants remain responsible for any physical damage to the property beyond normal wear and tear
11) How long does it take to process applications?
We review all applications within 2 business days of receiving them. You can help us move faster by reaching out to your employers and landlords and letting them know that we have are awaiting their response. They are often times the slowest to respond.
12) Do you work with real estate agents?
Yes, Common Ground Management works with licensed real estate agents and brokers.
13) Can you tell me the average utility bill on a specific property?
Utility costs vary depending on personal household usage and seasonal weather. Tenants are responsible for setting up electric, water/sewer, and gas services upon lease commencement. As costs vary widely depending on multiple factors, we are unable to provide additional info.