1) How do I tour a property?
All showings are self-scheduled through ShowMojo from 123rent.com or our listings gallery. We never share lockbox codes. Need help? Call 866-768-2616.

2) How do I apply?
Apply online at 123rent.com. Every adult (18+) who will live in the home must submit their own application. We process complete applications in the order received.

3) What is the application fee?
$40 per adult. We collect the fee when your complete file reaches its turn in queue — after we confirm the application is complete.

4) Can I smoke at the property?
No. Smoking is not allowed in any of our units.

5) Are pets allowed?
Pets may be allowed depending on the listing. Typical rules: pet must be at least 1 year old, photo required, $250 minimum pet deposit (more may apply per pet), and breed/weight limits by property (small-pet homes max 30 lbs; large-pet homes max 75 lbs). Prohibited breeds include Pit Bull / mix, Rottweiler, German Shepherd, American Staffordshire Terrier, Doberman, American Bulldog, and Bull Mastiff. Service animals are OK with documentation. Confirm the specific listing or call 866-768-2616.

6) What income or documents do I need?
At a high level, household gross income is typically a minimum of three times the rent, with verifiable income and rental history. Exact screening is done after you apply — start at 123rent.com or call 866-768-2616. We do not negotiate criteria in chat.

7) Do you accept Section 8 or housing vouchers?
Many listings welcome qualified voucher holders (including Section 8, HIP, and VASH where noted). Check the specific listing or call 866-768-2616.

8) What are your office hours and phone number?
Phone: 866-768-2616. Hours: Monday–Friday 9:00am–5:30pm Pacific. Office: 38345 30th St E, Suite B1, Palmdale, CA 93550.

9) Can you approve my application or hold a unit?
No. Mo helps with listing basics and booking a tour. Screening and approvals are handled by our leasing team after you apply. An approved application plus deposit (certified funds) takes a unit off market.

10) Can you negotiate the rent or waive fees?
No. Listed rents and fees stand unless our office tells you otherwise. Call 866-768-2616 with questions.

11) I already toured — what’s next?
Apply online at 123rent.com (each adult). Questions after your showing: reply to your ShowMojo emails or call 866-768-2616.

12) How do I reschedule or cancel a showing?
Use the Showing Details link in your ShowMojo confirmation email, or reply to that email / call 866-768-2616.

13) What can Mo help with?
Mo can answer basic listing and leasing FAQ questions and help schedule a showing when Showtimes are available. Mo cannot approve applications, share lockbox codes, move money, or change lease terms.

14) When is the home available / what’s included?
See the specific listing for availability, rent, beds/baths, and amenities. For anything not listed, call 866-768-2616.

15) Where do I see all vacancies?
Browse 123rent.com or the ShowMojo listings gallery, then self-schedule a tour for any unit that interests you.