Zenith Properties NW, LLC
Frequently Asked Questions

1) How do I apply for a rental?
Applications are available to be completed in our office or online. Complete an application online by going to zenithpro.com and clicking the "Homes for Rent" option in the Our Properties drop down menu. From there, click the "Apply Now" for the property you are interested in. Every adult (18 years or older) that will be residing in the property must complete their own individual application.All applications must be paid for prior to the application being processed.

2) How do I pay for my application?
Each applicant must pay an application fee for their application to be processed and screened. Application fees can be paid with cash or debit card in our office at 1498 SE Tech Center Place #170, Vancouver, WA 98683. They can also be paid online at www.zenithpro.com by selecting the drop down menu "Tenants" along the upper menu bar, and clicking "Online Payments". To pay an application fee online, you will need to first register with PayLease (the company that processes our online payments).

3) What are your qualifications to rent?
Please see our Rental Screening Criteria on our website at zenithpro.com. The criteria can be found under the "Tenants" drop down menu. A copy of our Rental Screening Criteria is also available in our office. Please read the requirements thoroughly.

4) How long will it take to process my application?
Most applications take 24 – 48 business hours to screen. A professional screening company verifies applicant’s employment, income, rental (or mortgage) history, credit, and checks national criminal background registries. Sometimes the information is difficult to obtain and the screening time may be extended.

5) When will you let me know if I qualify? How will you let me know?
We will let you know the outcome of your screening within 24 hours of obtaining the completed report. A Zenith representative will call or email you, if an email was provided, to let you know if you have been approved or denied. Zenith will only call one member of the party to inform you of results; we cannot call everyone in the party. We will attempt to reach you for 24 hours to notify you of your approval. If there is no response after this time frame we will move on to the next applicant.

6) Can I tour your available rentals?
Some of the properties listed under our advertised Available Rentals are vacant and ready to show. On occasion, properties are occupied and are not available to show until the current tenant has vacated.

7) When and where do I pay my rent?
Rent is due on the 1st day of the month. Zenith provides a grace period until the 4th day of the month with no penalty. Rent received after the 4th will be considered late. For your convenience we provide many options to submit your funds: Rent can be paid with cash, check or debit card at any qualifying PayLease location, such as Wal-Mart and Fred Meyer Customer Service. Present the store clerk with the PayLease card which was provided at your lease signing and they will process your funds.Rent can be paid on our website at www.ZenithPro.com. Hover over Tenants and choose Online Payments from the drop-down menu. Follow the steps to make your payment. ATTENTION: There is a delay for Zenith to receive the funds.Rent can be paid by bank auto-pay. Just go to your local branch and request this service from your banker. Remember to allow for mailing time and be sure to list the property address that you are paying for.Mailing Address: PO Box 87-1600 Vancouver, WA 98687Rent can be paid in person in our office; we are always happy to see you! We do not accept cash, debit or credit card payments in office. Please make checks payable to Zenith Properties NW, LLC. Physical Address is: 1498 SE Tech Center Place, Suite 170, Vancouver, WA 98683

8) Do I need approval to paint or change something in my rental home?
Yes. Any and all changes must be approved by Zenith after submitting a written request.

9) Is the owner willing to make modifications to the property to accommodate disabilities?
A reasonable modification is a physical change made to a resident's living space which is necessary to enable a resident with a disability to have full enjoyment of the housing, for example, adding bathroom grab bars, lowering closet rods or installing a ramp. Zenith Properties NW, LLC does allow for reasonable modifications in compliance with the Americans with Disabilities Act. The modification must meet with owner approval and the resident asking for the modification must provide all permits and incur all costs associated with the modification. The Resident must also incur all costs associated with bringing the property back to its original condition.

10) What am I responsible to maintain?
Residents are responsible for light bulbs, filters, winterizing and maintaining the yard. Residents must keep all of the smoke alarms and carbon monoxide alarms in working order by replacing the batteries when necessary. The alarms must not ever be removed. Please see your lease for a complete list of your responsibilities.