1) Who needs to be on the lease?
Any person living in the home needs to be listed on the lease. Minor children will be listed as authorized tenants.  Any person over the age of 18 needs to be listed as an authorized tenant or financially responsible. If a tenant is listed as financially responsible they must meet approval requirements.

2) Who pays for water and sewer?
A tenant is responsible for water and sewer in single-family home. Water and sewer is included in mulit family units.  All properties are responsible for gas and electric.

3) Do you accept section 8?
If section 8 is accepted, it will be noted in the property description.

4) Is renters Insurance required?
No, renters insurance is not required, but it is highly recommended. You are able to purchase in your tenant portal. It is the tenants responsibility to insure all belongings.

5) Do you accept pets?
Each property states if pets are accepted. If a home allows pets, written approval from the owner is required for more than one pet.

6) What are my options for paying rent?
We offer three convenient options to pay rent toGentile Property Management.    Option 1:  Paying rent online is the most convenient way to pay rent and it’s free!   Log into your online tenant portal and choose to pay by eCheck. You will need your bank routing and account number. Please contact your banking office if you do not have the routing number.  You do not need checks!   Option 2: Pay rent through your tenant portal with a credit/debit card for a fee.   Option 3: Pay cash at your local CVS, 7/11, or Ace Check Cashing locations. You will receive a payslip with a tenant barcode via email. You must take may take the payslip or use your smartphone and you’re all set!

7) Is there a grace period?
Please note that rent payments are due on the 1st of each month and you are granted a 5-day grace period. Payments made after the 6th of each month will incur a late fee.

8) Who is responsible for lawn care/snow removal?
As a tenant you are responsible for lawn care/snow removal.  Gentile Property Management offers a lawn maintenance program for $35.00 per cut and snow removal (plowing of driveway only) of $350 for the season. This includes at least two mows per month and plowing any time of 2” or more of snowfall.     If you have any questions or would like to enroll in this program, please email info@gentilemgt.com

9) How do I submit a maintenance request?
For Gentile Property Management to best serve your maintenance needs, there are two options to submit a maintenance request.  PHONE: 216-230-6107 Ext 2 Please listen carefully to the menu options.  You must press extension 2 when prompted. If you are not indicating the appropriate department, your maintenance request can not be processed. Online Tenant Portal: Login into the tenant portal through www.GentileMGT.com. There you will be able to submit a request for maintenance.  If you have any questions about your tenant login, please email info@gentilemgt.com.

10) How long does an application take to process?
The application time varies. In order to process the application, all requested documents must be submitted. (Copy of ID, pay stubs, verification of rent, verification of employment, proof of address if required from credit report)

11) I have put down a deposit, what are the next steps?
Once a deposit has been confirmed, you will be contacted by a Gentile representative to schedule when you would like to make the first month’s rent payment.

12) How soon can I move?
Once a deposit and first month’s rent have been confirmed, we typically can schedule to receive keys within 48 hours. This is contingent on confirming available of all parties.

13) How many people are applying for this property?
A property could have other applications in progress.  An application is considered received once all requested documents have been submitted.  All applications are then processed in the order they are received. It is important to return documents as soon as possible so we there are no delays in your application.

14) How do I get updates on my application?
When you submit an application you are contacted via email/text. The best way to communicate regarding your application status is to text/email the number. If you like a call to discuss the status please text/email the number and request a callback, or call our office and leave your name, number, and the unit you have applied to. Please remember we take up to 24 hours to return all calls.

15) What is the application process?
Once you are ready to move forward with a unit, go to www.GentileMGT.com and apply. Once all the documents have been submitted your application will be reviewed. If approved you will receive an email letting you know how to make the deposit. Once the deposit has been received you will receive the move in email detailing the next steps. We will contact you and confirm the day you will be making the first month rent deposit.  Once you have paid your first months rent we will set up a time to received keys.

16) How long is the application good for?
30 days

17) What if I have a criminal record?
Criminal records are evaluated on a case by case basis.