Frequently Asked Questions

1) What is your application process?
Find a listing - Schedule a tour - Submit an application - Sign your lease - Set up tenant web access, utilities and rent payments - Pick up your keys and move in!

2) What do you have available?
Available homes and apartments can be viewed on, Facebook Marketplace, and many more!

3) How can I schedule a showing?
You schedule a showing two ways! Use the link provided on the listing or give us a call at 218-740-3800, we would be more than happy to schedule a showing for you.

4) Do you have anything available for next May or June?
Listed below is when units typically hit the market each year. First come first serve!Missed the November/December window? Don't stress to much, we often get a property or two that come on the market in spring.Four, five, and six-bedrooms units - November and DecemberThree-bedroom units - December and JanuaryTwo-bedroom units - January and FebruaryOne-bedroom units - February and March

5) Can I pay my rent online?
Yes, rent is paid through the Tenant Web Access. You can also submit maintenance requests, view your lease and balances.

6) When is my rent due?
Rent is due on the 1st of every month. late charges are posted on the 5th, typically $25*See your lease for specifics.

7) I have a maintenance emergency!
Call our 24-hour service - 218-740-3800.

8) Leaky Faucet? Broken Cabinet?
Maintenance requests can be made through your Tenant Web Access. After you've logged in, click "service issues" at the top.

9) Who mows the lawn?
Lawn care is provided at all* of our multi-unit buildings; apartments, duplexes, triplexes, etc. Lawn care is typically provided at single family homes. Please review your lease in the Tenant Web Access to see specifically.

10) Who shovels snow?
Snow removal is provided at all* of our multi-unit buildings; apartments, duplexes, triplexes, etc. Snow removal is not typically provided at single family homes. Please review your lease in the Tenant Web Access to see specifically.

11) Can I paint a room/s in my apartment?
Any changes or modifications to an apartment need to be approved by the Maintenance Department. Usually this means agreeing on color and signing an addendum.

12) Which utilities do I pay?
Listings will specify which utilities a tenant will pay at a property.

13) Who do I contact to set up utilities?
Duluth - Electric is set up with MN Power,, 1-800-228-2770. All others are setup with Comfort Systems,, 218-730-4050.Superior - Utilities are setup through Superior Water, Light and Power., 715-394-2200.St. Cloud - Electric is paid through Xcel Energy,, 1-800-895-4999.

14) What is a Ratio Utility Billing System (rubs)?
A Ratio Utility Billing System (RUBS) is a popular utility management solution. It is used to determine a monthly utility payment for residents, dividing usage among residents based on a set criteria. These criteria include things lie square footage, occupancy, and the number of bedrooms & bathrooms to determine a fair monthly price.

15) What do I have to do before move-in?
Before you pick up your keys you need to have your first month's rent paid and utilities set up. Don't forget to fill out your move-in checklist!

16) How much is the security deposit?
Security deposits are typically equal to one month's rent, but please refer to the listing or contact our office for the exact amount.

17) Will I get my full security deposit back?
Deductions are made to the security deposits to cover damages to a property. Care for the place like it's yours and you'll have nothing to worry about. Security deposits are returned within 21 days of a tenants lease end date. Any deductions/charges will be detailed with the return statement.

18) What do I need to do when moving-out?
Notify ShipRock in writing at least two full calendar months before your lease end date - Schedule a pre-moveout inspection - clean and clear your apartment of all belongings - Turn in your keys!

19) What are your rental requirements and qualifications?
Proof of income - we require tenants to have a combined monthly income of 2.5x the monthly rent. Criminal History - A felony within the past 10 years is ground for denial, multiple misdemeanors can also be grounds for denial. Rental History - We require 2 years of rental history, outstanding payments and negative rental references typically results in denial.

20) What is your pet policy?
At our pet-friendly properties, we charge monthly pet rent that varies based on a user-created pet profile. After being approved by our office Fido can rest easy in his new home. Unauthorized pets are subject to fines, please refer to your lease.

21) What is a co-signer, can I get one?
A co-signer is required for students under the age of 25 without 2 years of rental history and 1 year of full-time employment.

22) Can I sub-lease my apartment?
Yes, those sub-leasing their apartment are subject to a one-time $200 sub-leasing fee and a sub-letter will need to be approved by our application process.

23) What are your lease lengths?
Our leases are 12 months long with a few exceptions. Exceptions will be noted on listings and leases.