1) How do I schedule a showing?
Open the apartment listing and select a scheduling option. Complete the requested questions and choose an available showing time. Follow the confirmation instructions sent to you.

2) How do I cancel or reschedule my showing?
Use the cancellation or rescheduling link in your ShowMojo messages. Please update your appointment as soon as your plans change.

3) What if no showing times are available?
Check the listing’s availability date and any showing instructions. If no appointments are offered, contact our leasing team for assistance.

4) How do I apply for an apartment?
Use the Apply option on the apartment listing. Each adult applicant should complete the required application and provide the requested documentation.

5) What are the income requirements?
Applicants must have verifiable monthly income equal to at least three times the monthly rent, plus $200 per month for utilities. Please review the full rental criteria provided during the application process.

6) How long does application review take?
Complete applications are normally reviewed within one to three business days after all required information, documentation, and fees have been received. Missing information or third-party verification may delay review.

7) Does submitting an application reserve the apartment?
Submitting an application does not reserve an apartment. After approval, Gemini Capital Management will provide the payment instructions and requirements for securing the apartment.

8) How much is the deposit to hold an approved apartment?
The holding deposit is equal to one month’s rent. Gemini Capital Management will explain the applicable holding requirements and payment instructions after approval.

9) Are pets allowed?
Check the individual listing’s pet policy. Pets require prior approval. Approved pets are subject to pet rent of $25 per month, per pet, and the applicable pet agreement.

10) Are utilities included in rent?
Utility responsibilities vary by apartment. Review the listing and lease for details. Any required tenant-paid utilities must be transferred into your name before move-in.

11) What happens after my application is approved?
Our leasing team will explain how to secure the apartment, complete the lease, transfer required utilities, and provide the funds and documentation needed before move-in.

12) When can I move in?
Review the available date shown on the listing. Our leasing team will confirm your move-in date after approval and completion of the required leasing steps.

13) What are the lease term, parking arrangements, and other charges?
These vary by apartment. Review the listing for details and ask our leasing team about anything that is unclear before applying.