1) How do I get the keys?
Once all move-in requirements are complete (lease signed, payments made, utilities transferred, and renters insurance verified), you will receive a lockbox code to retrieve your keys at the property.

2) When can I move in?
You can move in on your official lease start date. Early move-ins require prior authorization from management.

3) Do I need renters insurance?.
Yes. Renters insurance is mandatory, and you must verify your policy through Beagle before moving in.

4) What is the Beagle Renters Kit?
It is a resident benefits package that includes a credit-building program by reporting your on-time rent payments. Enrollment is required before move-in if it is part of your lease.

5) How can I pay rent?
You can pay online through the DoorLoop Tenant Portal, or via money order/cashier's check.

6) Where do I mail rent payments?
Send mail payments to the designated UPS Store mailing address: 2054 Kildaire Farm Road #328 Cary NC 27518

7) Where is my security deposit?
It is held by the property management company according to state law and will be processed after you move out, minus any lawful deductions. Deposits are generally returned within 30 days after the lease end date.

8) How do I set up utilities?
Contact providers directly to transfer services into your name, or use Utility Pro for setup assistance.

9) What utilities should I transfer?
Required utilities vary by property but typically include electricity, water, and gas (if applicable).

10) Can the homeowner keep utilities in their name?
No. Unless your lease explicitly states otherwise, all required utilities must be transferred to the tenant.

11) How do I get internet?
Contact any internet provider of your choice that services the property area to establish an account.

12) Where do I put my trash?
Follow your specific community or HOA trash collection guidelines regarding pickup locations and schedules.

13) Something isn't working. What should I do?
Submit a maintenance request through Property Meld and document any existing issues on your Move-In Inspection Checklist.

14) How do I submit a maintenance request?
Submit all requests through Property Meld. If you need the link, contact management via email or the DoorLoop Tenant Portal.

15) Can I hang pictures?
Yes, but any structural damage beyond normal wear and tear may be charged against your security deposit.

16) Can I change the locks?
No. Tenants are not permitted to change the locks without prior written approval from management.

17) Can I have pets?
Pets are only allowed if they have been formally approved and comply with the lease's specific pet policy.

18) How do I report a maintenance emergency?
Follow the emergency instructions in your lease. Report them through Property Meld or by calling the company’s mainline.

19) Can I contact the office through WhatsApp?
No. WhatsApp is not used for official communication. Use email, phone, or the DoorLoop Tenant Portal during business hours.

20) Can I contact the homeowner directly?
No. All communication must go directly through the property management company.

21) How do I submit an application?
All applications are non-refundable Thank you for your interest in renting one of our properties! To ensure a smooth and efficient application process, please take the time to thoroughly complete every section of the application. Providing accurate and detailed information will help us process your application promptly. Make sure to fill out each part of the application with as much detail as possible. Incomplete applications may delay processing. Double-check all information for accuracy, including contact details, employment history, and references. Be prepared to provide necessary documentation such as proof of income, identification, and any other relevant information to support your application. Please email or attach proof of income documents for verification. Applications are processed in the order they are received. Submitting a complete and accurate application as soon as possible will help ensure your spot in the queue. We appreciate your cooperation and look forward to reviewing your application! If approved, there will be a one time onboarding fee of $100 due along with your first month's rent. We also charge a $20/month software fee for the smooth portal. Application Link: https://mmrg.app.doorloop.com/tenant-portal/rental-applications/listing?source=CompanyLink

22) What's the application link?
https://mmrg.app.doorloop.com/tenant-portal/rental-applications/listing?source=CompanyLink

23) I need to get in touch with someone from your team
Please call or text us at +1 919 890 9131 for a fast response. Call or text 919 301 0369 to contact our Leasing Coordinator Natalia

24) Are there additional fees besides rent?
Yes, we also charge an Onboarding Fee $100 charged one time. This fee covers administrative setup, tenant portal activation, document processing, and coordination of the move-in process Technology/Software Fee $20 charged monthly This fee covers continued access to online services including digital lease documents, lease amendments, maintenance requests, rent ledger, and communication features that streamline tenant–landlord interactions. Beagle Renters Kit $10 charged monthly. This service package comes with a credit-building program, discounted wifi and ID theft protection and the renters kit is something we require tenants must have, facilitated by our partner Beagle. Enrollment is required before move-in if it is part of your lease. Pet Fee if applicable: $50 per pet, per month.

25) When can I pay the security deposit?
After the lease agreement has been fully signed by all parties, the next step is to submit the security deposit and the first month's rent. These payments must be made within two days of the lease being finalized.

26) What are the requirements to apply?
We request a credit score above 640, however this is negotiable. An income 3 times the rent and no eviction history.

27) How long does the application process take?
Within 24 to 48 hours approximately, we will contact you back if we need extra documentation.